When does the return policy apply?
It applies for 7 days from the day you receive the goods.
How to request a return?
- All return requests must be submitted via our online system. Late submissions will not be accepted.
- You need to log into your LUVLUX account to access the online return service. If you check out as a guest, you will not be entitled to the return service.
- All items must be returned in the same condition in which you received them, including any attached tags.
What are the conditions for return?
Within 7 days of receipt of an item purchased at online store, if it arrives damaged, defective or doesn’t match agreed specifications, we will arrange a return and refund.
What are ineligible for return?
- Returns will not be accepted in case of any missing items, for example free gifts, product invoices, etc.
- Return policy is not applicable to items picked up and confirmed at LUVLUX office and / or store.
- Returns will not be accepted for washed, worn/ used, altered or damaged items.
Can I exchange it if I bought a wrong item?
Sorry, unless an item arrives damaged, defective or doesn’t match agreed specifications, we can’t arrange a return and refund.
How long does the refund process take?
Upon receipt of the returned item, if it is in eligible condition, the refund will be processed in approximately 5 working days.